A place to ask questions, connect with others, and stay in the know
A little while ago Dark Mode in Architect status got changed to future consideration, and like many other ideas nothing was posted on why the change, which created a lot of confusion from those of us following that idea, the PM advised they are moving away from just leaving things in accepted to better manage and provide visibility the projects that are actively being worked on.
So if Genesys PMs have a specific use for each status, can those be shared? Otherwise feels like we are completely blind when status's change, since we rarely get a message without asking for it on why the status changed.
So in summary
Does there exist a definitive list of definition for Idea Lab status?
Do PMs use the status's consistently between themselves, or is it entirely user preference for a PM?
The status' change about 2 weeks ago and are clearly defined here: Genesys Cloud Ideas Portal (aha.io)
Yes, they are different from before, but I do like the difference between "will not implement" and "future consideration" where the later gives me hope. Each PM determines status by the current workload, the feasibility and effort of the idea, and feedback from customers and partners on the ideas site and other channels.
If I had used my eyeballs I would have seen that on the giant banner up the top they also announced new status and where to view them
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.