Looking for suggestions to reduce the Idle agents time for outbound dialer campaigns
I have noticed that total wait times can result in almost an hour lost a day. Is there any advice or configurations i can look at to reduce this?
We run multiple campaigns over 1 queue and while we have peak and off peak periods this seems to be a daily measure that's out of the agents control.
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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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