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If I delete a voicemail is there a way to retrieve it?

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  • 1.  If I delete a voicemail is there a way to retrieve it?

    Posted 10-20-2017 14:47
    No replies, thread closed.


  • 2.  RE: If I delete a voicemail is there a way to retrieve it?

    Posted 10-23-2017 22:23
    No replies, thread closed.

    Yes, you can. A deleted personal voicemail is not displayed in a user's inbox but the voicemail is still retained for 14 days before it is permanently deleted. Our user interface does not yet provide a mechanism to display deleted voicemails and to undelete them. In the meantime, I suggest contacting our customer support so they can undelete a voicemail for you.

     

    If you are a developer using our APIs directly you can undelete a voicemail programmatically. Please refer to https://developer.mypurecloud.com/api/rest/v2/voicemail/index.html#patchVoicemailMessagesMessageId

     



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