Genesys Cloud - Main

If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a way to do this

------------------------------
S. Murali Krishna
------------------------------

Not off the top of my head.  Best I can come up with is two campaigns where one leaves voicemail and the other does not.  You could have a rule to check for the number of dials in the non-voicemail campaign and on the second attempt (based on wrap-up rule), you can move the contact over to the other campaign.  Reporting as a single contact will be a pain unless you have some custom fields that can be copied over as well to the new campaign.  

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

We do this all the time.  I'm using column in the Contact List to aggregate the number of attempts.  Using a pre-call rule to increment it.  
Setup the campaign to transfer a voicemail to a outbound call flow.  In that call flow test for the attempts column = ??  if it's true, play the VM otherwise disconnect the call.

------------------------------
Chris Martin
Genesys Cloud Analyst
------------------------------

Hi Chris,

if you provide steps it will  be helpful.

Thanks

------------------------------
S. Murali Krishna
------------------------------

Original Message:
Sent: 11-04-2024 08:11
From: Chris Martin
Subject: If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a possibility?

We do this all the time.  I'm using column in the Contact List to aggregate the number of attempts.  Using a pre-call rule to increment it.  
Setup the campaign to transfer a voicemail to a outbound call flow.  In that call flow test for the attempts column = ??  if it's true, play the VM otherwise disconnect the call.

------------------------------
Chris Martin
Genesys Cloud Analyst
------------------------------