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  • 1.  If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a possibility?

    Posted 11-01-2024 15:47
    No replies, thread closed.

    If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a way to do this



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    S. Murali Krishna
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  • 2.  RE: If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a possibility?

    Posted 11-03-2024 12:24
    No replies, thread closed.

    Not off the top of my head.  Best I can come up with is two campaigns where one leaves voicemail and the other does not.  You could have a rule to check for the number of dials in the non-voicemail campaign and on the second attempt (based on wrap-up rule), you can move the contact over to the other campaign.  Reporting as a single contact will be a pain unless you have some custom fields that can be copied over as well to the new campaign.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a possibility?
    Best Answer

    Posted 11-04-2024 08:12
    No replies, thread closed.

    We do this all the time.  I'm using column in the Contact List to aggregate the number of attempts.  Using a pre-call rule to increment it.  
    Setup the campaign to transfer a voicemail to a outbound call flow.  In that call flow test for the attempts column = ??  if it's true, play the VM otherwise disconnect the call.



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    Chris Martin
    Genesys Cloud Analyst
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    Original Message


  • 4.  RE: If we wanted the campaign to only leave a voicemail on the second or third attempt, is there a possibility?

    Posted 11-04-2024 08:36
    No replies, thread closed.

    Hi Chris,

    if you provide steps it will  be helpful.

    Thanks



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    S. Murali Krishna
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    Original Message


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