Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Image right alignment in canned responses ignores spacing

    Posted 05-29-2023 17:47
    Edited by Dewald Smit 05-29-2023 17:48
    No replies, thread closed.

    Images in the canned response editor set to right align shifts below text up.
    Spacing is ignored and the image goes inline with text below the image.

    Aligned Left:


    Aligned right:

    Has anyone else noticed this?
    Do I need to log a ticket with support or post a new idea?


    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
    ------------------------------



  • 2.  RE: Image right alignment in canned responses ignores spacing

    Posted 05-30-2023 09:00
    No replies, thread closed.

    I haven't tried this specific one, but have noticed other oddities with alignment/spacing and images in canned responses. If the indent is used with an image, it appears indented when editing and viewing the canned response. However, in the actual email received by the customer, the indent is not present. 



    ------------------------------
    Emily Kammerer
    Ascendium Education Solutions, Inc.
    ------------------------------



Related Content