Genesys Cloud - Main

Hi All,

We are in need to implement a scenario, where post the voicemail the customer should press '#' key to end the recording. Few questions and suggestions on the same:

• Is there any workaround we can implement without editing the default voicemail flow?
• If no, then what are all the potential impacts that we have to be aware of before editing the default voicemail flow (P.S Our org utilizes almost all the languages 24/7 via the default voicemail setup)

Thanks and Regards,

You're pretty much stuck with only having one active voicemail flow at a time, but you can always import a previous copy to restore functionality if you break it on accident. This is a scenario where having a developer org is handy, so you can test away without worrying about breaking something company wide. We've made a few tweaks to our VM flow and have not had any issues - the real trick is to be extra careful, test heavily, and when possible start in a dev org.