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  • 1.  Implementation request of transfer queue restriction feature

    Posted 02-13-2017 09:32
    No replies, thread closed.

    Currently, Agent is able to transfer call to any queue without restriction.Do you have any plan to implement such a feature?Our customer wants to have transfer queue restriction feature to avoid agent miss operation.

    Regards,



  • 2.  RE: Implementation request of transfer queue restriction feature

    Posted 02-15-2017 16:27
    No replies, thread closed.

    Enhancement request has been submitted.



  • 3.  RE: Implementation request of transfer queue restriction feature

    Posted 06-04-2018 06:29
    No replies, thread closed.
    Bumping an old thread - Hi <g class="gr_ gr_51 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-del replaceWithoutSep" id="51" data-gr-id="51">George,</g> has this feature introduced. Was trying to find a way to restrict queues for an agent while initiating <g class="gr_ gr_201 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="201" data-gr-id="201">transfer</g>, but couldn't find an option in Roles. Kindly advise.

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    Gomathi Vasagam
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    Original Message


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