Genesys Cloud - Main

Hello to all community¡

Recently we found ourselves in the implementation of a client that requires a high number of utterances in the attempts of a Bot.

We have these in an excel file, but I wanted to know if there is a way to import them.

Any comment will be highly appreciated.

Regards,
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
#Implementation

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Juan Cruz
Information Systems Sudamericana S.A.
https://informationsys.com/
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While you can import from Intent Miner, the only other way would be to export as a YAML file and edit in Archy or other editor.  You will find a section that looks like this:
- utterances:
- segments:
- text: skip a pay
- segments:
- text: skip a payment
- segments:
- text: skip a mortgage payment
- segments:
- text: skip a payment
- segments:
- text: skip payment
- segments:
- text: mortgage skip
- segments:
- text: skip a py
- segments:
- text: Skip
entityNameReferences: []
name: Skip A Pay

You will need to create your utterances with Segment and Text information and the paste into the YAML then import into that flow.  Archy might be easiest.  

https://developer.genesys.cloud/devapps/archy/

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Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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