Genesys Cloud - Main

Hi

We have a customer who would like to import historical call recordings into Genesys cloud from their previous vendor. Has anyone done this before? Is this possible?

Thanks
#Implementation
#QualityManagement
#SystemAdministration
#Unsure/Other

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Chris Marsden
CloudComm 360 Ltd
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Hi Chris,

One of our client requested similar feature.
Genesys Cloud does not have functionality to import call recordings. So, we implemented extension application with similar user experience for both historical call recordings form other vendors and Genesys Cloud call/screen recordings. Users can do search call/screen recordings by date range, divisions, queues and phone numbers.


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Taras Buha
taras@noralogix.com
www.noralogix.com
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