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  • 1.  Import of Outsourcer Schedules

    Posted 09-27-2019 17:16
    No replies, thread closed.
    Is anyone aware of a method for importing agent schedules into a schedule week in Purecloud WFM? The Export functionality is there but there is no import functionality. This would help us a great deal as we recently moved our outsourced agents to the Purecloud platform. The problem is that we do not receive their schedules until after the schedule week has been generated. Adding the schedules manually is a huge pain.

    Is there perhaps an API available that would make this possible?
    #Integrations
    #PlatformAdministration
    #Roadmap/NewFeatures
    #Unsure/Other

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    Paul Soulodre
    Alberta Motor Association
    ------------------------------


  • 2.  RE: Import of Outsourcer Schedules

    Posted 09-27-2019 17:28
    No replies, thread closed.
    You can check into this API:

    https://developer.mypurecloud.com/api/rest/v2/workforcemanagement/#post-api-v2-workforcemanagement-managementunits--managementUnitId--weeks--weekId--schedules

    I don't know how much easier it would be to massage the schedule data from the 3rd party system to match whatever is required by this API call.

    Post in the forum on https://developer.mypurecloud.com with questions regarding the API, formatting, etc.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Import of Outsourcer Schedules

    Posted 06-08-2021 02:38
    No replies, thread closed.
    Hello, 

    Did you try and it did it work?

    We are trying to create a new business unit and we want to move agents, but not lose their scheduled plans.. 

    Best,
    Regina

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    Regina Arocha
    Zurich Insurance Group
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  • 4.  RE: Import of Outsourcer Schedules

    Posted 06-08-2021 10:27
    No replies, thread closed.
    Hi Regina,

    We never did try the process with the API so I can't say whether it worked well or not.

    Sorry!

    ------------------------------
    Paul Soulodre
    Alberta Motor Association
    ------------------------------

    Original Message


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