Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Import Users Into a Group

    Posted 02-03-2025 08:55
    No replies, thread closed.

    Is there a way of importing users into a User Group? Currently through the UI I think it is only possible to manually add users to a group one-by-one. I don't think there is any option in the user import document either to add users to a group when they are imported.


    #SystemAdministration

    ------------------------------
    James Foster
    Technical Consultant
    ------------------------------


  • 2.  RE: Import Users Into a Group
    Best Answer

    Posted 02-03-2025 09:28
    Edited by Jason Kleitz 02-04-2025 10:14
    No replies, thread closed.

    Hi James,

    I don't think it is currently possible and found the following idea on the Genesys Cloud Product Ideas Lab: Allow more agent profile fields in bulk csv imports

    I would recommend voting on the idea and adding your use case so that it can be taken into consideration.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Import Users Into a Group

    Posted 02-21-2025 17:26
    No replies, thread closed.

    Some customers have written their own provisioning app which can create users, add roles, add them to groups, add skills, etc.

    The SCIM apis can be useful, but it usually involves writing code which iterates through a .csv or other list of users and settings.



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    ------------------------------



Related Content