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[Important] Multiple calls received for agent on the inbound queue at the same time

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  • 1.  [Important] Multiple calls received for agent on the inbound queue at the same time

    Posted 05-09-2017 11:55
    No replies, thread closed.

    Hi,

     

    I am writing to you as we have some cases when agents in a inbound queue receive several calls at the same time (see images in attachments).

     

    Could you explain us in which cases this can happen ?

     

    Let me know if you need further details.

    Thanks a lot,

    Baptiste.

     

     



  • 2.  RE: [Important] Multiple calls received for agent on the inbound queue at the same time

    Posted 05-10-2017 13:58
    No replies, thread closed.

    Hi,

     

    Could you please give me some news regarding those multiple simultaneous calls ?

     

    Thanks a lot for your help.

    Baptiste.

     

     



  • 3.  RE: [Important] Multiple calls received for agent on the inbound queue at the same time

    Posted 05-12-2017 06:58
    No replies, thread closed.

    Hi @Baptiste Derré , 

     

    We got the same issue at our contact center. This problems started last Saturday and escalated on Tuesday. But it seems to work fine again. But also make sure that maximum capacity is set to 1 on voice in Queues > Utilization. 



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