Genesys Cloud - UI New Features

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  • 1.  Improved Accessibility Through Updated User Presence and Navigation Colors

    Posted 20 days ago

    To improve accessibility, Genesys Cloud is updating the RGB color values used for the global navigation and presence indicators across the application.

    These changes provide better contrast and clearer visual distinction, making it easier for users, especially those with visual impairments, to navigate the interface and recognize presence status. The updates align with accessibility best practices while maintaining the overall Genesys Cloud visual experience.

    The new color values will be introduced gradually on a page-by-page basis - following the example of the user menu and the top bar - as updates are rolled out across the application.

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    Zoltan Juricskay
    Product Manager
    Genesys - Employees
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  • 2.  RE: Improved Accessibility Through Updated User Presence and Navigation Colors

    Posted 20 days ago

    Hi Zoltan,

    Thanks for this update - can you please provide the proposed release date(s)? Or is there an announcement/aha idea that this is linked to?

    Laura



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    Laura Wilkin
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  • 3.  RE: Improved Accessibility Through Updated User Presence and Navigation Colors

    Posted 16 days ago
    Thanks for the update. This is a great improvement for better accessibility.
    Could you please share the expected timeline for these changes?


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    Harshit Rana
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  • 4.  RE: Improved Accessibility Through Updated User Presence and Navigation Colors

    Posted 16 days ago

    Thank you for the update, Zoltan. I am excited to see this implementation.



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    Richard Mathurin
    Application Analyst
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  • 5.  RE: Improved Accessibility Through Updated User Presence and Navigation Colors

    Posted 16 days ago

    Could your changes be causing our sudden influx of users getting this error?



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    Russell Clark
    Software Engineer - I/T
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  • 6.  RE: Improved Accessibility Through Updated User Presence and Navigation Colors

    Posted 15 days ago
    Hi Zoltan,
     
    Thanks for the update. I understand the recent User Menu release introduced these accessibility color updates and that they will be rolled out to the rest of the application on a page-by-page basis.
     
    Could you share the rollout plan for the remaining pages? Specifically:
     
    • Which pages or areas are planned next?
    • Is there an estimated deployment timeline or target release for each phase?
    • Will these updates be announced individually, or is there a centralized plan that tracks the rollout across the application?
    This information would help us identify upcoming UI changes and prepare our business users in advance.

    Thanks!



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    Rainbow Soo
    Software Engineer
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