Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

In CX Cloud from Genesys and Salesforce, how to check Realtime performances and Dashboards?

  Thread closed by the administrator, not accepting new replies.

  • 1.  In CX Cloud from Genesys and Salesforce, how to check Realtime performances and Dashboards?

    Posted 07-31-2025 21:19
    No replies, thread closed.

    Hi Community,

    In CX Cloud from Genesys and Salesforce environtment, are there any means to check Genesys realtime performances and Dashboards?

    An option is to login to Genesys Cloud Native UI and move to Performence > Queue Activity or Dashboards, however this results in dual-login to Genesys Cloud(both Genesys Cloud native UI and CX Cloud).

    This mutiple login does not recommend as writtin in below Resource Center.

    https://help.mypurecloud.com/faqs/why-do-multiple-concurrent-logins-cause-problems/

    Does anyone know any insights or experiecne about accessing realtime information in CX Cloud environment?

    Any comments are welcome.


    #API/Integrations
    #Reporting/Analytics

    ------------------------------
    Tetsuro Fujisawa
    ------------------------------


  • 2.  RE: In CX Cloud from Genesys and Salesforce, how to check Realtime performances and Dashboards?
    Best Answer

    Posted 08-04-2025 10:25
    No replies, thread closed.

    Hello Tetsuro,

    There is a blueprint within the Developer Center with regards to accessing the Analytics APIs to display the data: Visualize Genesys Cloud Analytics data within Salesforce.

    Hopefully that helps and others in the community can provide further details on how they are displaying the data.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content