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In Performance -> Interactions; add a new column indicating when the interaction ended

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  • 1.  In Performance -> Interactions; add a new column indicating when the interaction ended

    Posted 06-05-2017 19:46
    No replies, thread closed.

    It would be possible to add a new column, and filter of when the interaction ended?

    On the Performance -> Interaction report ?

     

    Our operation normally search this way, when they want to see how many sells a agent did in a given day

     

    As we started to use the callback function it may happen that a interaction will remain opened for days, and the date/time in the report indicates only when the interation was opened, so it's giving a different information to them.

     

    Thanks,



  • 2.  RE: In Performance -> Interactions; add a new column indicating when the interaction ended

    Posted 06-06-2017 18:36
    No replies, thread closed.

    Thank you, Erison. In order to submit an enhancement request (for modification of the report), please contact Support to have your request officially entered in the system.

     

    If you have someone with programming skills, you can also create a custom report using the Analytics portion of the PureCloud API:

    https://developer.mypurecloud.com/api/rest/v2/analytics/index.html#postAnalyticsConversationsDetailsQuery



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