Hello friends of the community
How can I extract the time that the call lasts in each queue where I interact?
Example:
I entered a call to queue A, the agent of this queue transferred it to queue B, I need to see in a report the time that this interaction was in each queue, currently it only shows the total time in queue
Regards
#Reporting/Analytics------------------------------
Fabian Andres Mora
Sixtra Chile S.A.
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