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  • 1.  Inactivity Timeout

    Posted 12 hours ago

    Hello Community.

    Recently we activate the Automatic Inactivity Timeout disconnection in our Organization, after 3 hours of inactivity the system should disconnect the users.

    There is any way to monitor or evidence the system is actually disconnecting the users different to wait for my connection being disconnected? I was trying to evidence it in the Operational Console or the agent status with no luck.

    Thank you in advance.


    #System/PlatformAdministration

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    Samuel Vitales
    cx
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  • 2.  RE: Inactivity Timeout

    Posted 5 hours ago

    Hi Samuel

    -

    As far as I know, Genesys Cloud does not provide a dedicated report, Operational Console view, or audit event specifically indicating that a user was logged out due to the Automatic Inactivity Timeout feature.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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  • 3.  RE: Inactivity Timeout

    Posted 2 hours ago
    Edited by Phaneendra Avatapalli 2 hours ago

    Hi Samuel,

    I agree with Kaio.

    From the Inactivity Timeout Enhancement Overview, my understanding is that the feature works by invalidating the user's access token after the configured period of inactivity, which may explain why there isn't a dedicated agent status or Operational Console indicator for these events.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 4.  RE: Inactivity Timeout

    Posted 2 hours ago

    Hello @Samuel Vitales

    I agree with Kaio and Phaneendra - and honestly, how could I not? They are the best! Hahaha

    One way to validate this would be to test it with a small group instead of waiting for your own session to be disconnected.

    According to the current Resource Center documentation, the inactivity timeout can be configured for the whole organization, for specific user groups, or both. When both are configured, the group-specific timeout overrides the organization-wide value for users in that group.

    So, if this option is available in your org, you could create a small test group, apply a shorter inactivity timeout to that group, and leave one of the users inactive to confirm that the session is logged out and the presence changes to Offline.

    I don't believe there is a dedicated Operational Console view or report that specifically shows "user disconnected due to inactivity timeout," so a controlled test group may be the easiest way to validate the behavior.

    Resource Center references:



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    Arthur Pereira Reinoldes
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