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  • 1.  Inbound call flow driven by the return value of a script

    Posted 01-29-2019 05:23
    No replies, thread closed.
    Hello,

    I want to create a script to let the agent choose whether activate IVR or not. 

    - When the agent set this variable to False (IVR not active) , Then in Architect I want to get this value into a switch case to go through a path without  using an IVR.

    - When the agent set this variable to True (IVR active), Then in Architect I want to get this value to go through the other part that includes an IVR.


    So, 1 script and 1 inbound Call flow containing a switch/Decision case with two paths.
    those 2 branches are driven by the return value of the variable used in the script.



    Best Regards,
    #Implementation

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: Inbound call flow driven by the return value of a script

    Posted 01-29-2019 10:00
    No replies, thread closed.
    Send it in the Flow Data Field when the agent invokes the secure flow.  It will be available in the built-in Flow.InvocationData variable in the flow.
    https://help.mypurecloud.com/articles/available-script-actions/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
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    Original Message


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