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  • 1.  Inbound call to agent extension shows up as gibberish

    Posted 11-20-2017 20:02
    No replies, thread closed.

    If I accept the call then I can see the Caller ID, but if I want to screen my call before I answer it there is no way of knowing who is calling me.



  • 2.  RE: Inbound call to agent extension shows up as gibberish

    Posted 11-21-2017 16:20
    No replies, thread closed.

    Hi Sergey,

     

    It looks like you found a bug. It should be resolved as of our release roughly scheduled for the week of Dec. 4. If it doesn't happen then, you should expect it soon thereafter.

     

    Thank you and sorry for the inconvenience,

    Clay



  • 3.  RE: Inbound call to agent extension shows up as gibberish

    Posted 11-28-2017 01:48
    No replies, thread closed.

    We just saw the same thing happen today for calls coming in through the IVR's speech enabled company directory. Glad to hear it will be fixed soon! Thank you.



  • 4.  RE: Inbound call to agent extension shows up as gibberish

    Posted 12-07-2017 15:00
    No replies, thread closed.

    Was it not fixed yet unless you're saying this weekend?



  • 5.  RE: Inbound call to agent extension shows up as gibberish

    Posted 12-07-2017 16:08
    No replies, thread closed.

    @Sergey Syrota? , you all are in good shape now, right?



  • 6.  RE: Inbound call to agent extension shows up as gibberish

    Posted 12-15-2017 19:20
    No replies, thread closed.

    We are still experiencing this bug. Is there a new ETA on when this will be fixed? Thank you.



  • 7.  RE: Inbound call to agent extension shows up as gibberish

    Posted 12-18-2017 15:05
    No replies, thread closed.

    @Altaf Gosla? This was escalated up to me in development. I'll dig in and see what's going on and give you an update shortly.



  • 8.  RE: Inbound call to agent extension shows up as gibberish

    Posted 12-18-2017 15:21
    No replies, thread closed.

    It looks like this has to do with how the call is getting transferred between a couple IVR flows. I've opened a ticket for us to handle this better. You should see an improvement on this shortly after the new year. Thanks for your patience and feedback.



  • 9.  RE: Inbound call to agent extension shows up as gibberish

    Posted 12-18-2017 22:53
    No replies, thread closed.

    @Xander Dumaine? Thank you for your help Xander!



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