Genesys Cloud - Main

Hello,

Is it possible to route an inbound eMail to a certain queue, depending on whether or not an eMail contains an attachment ?

There's is a built-in variable, Email.Message.attachments, but it seems to me that this variable can only be used to collect the attachment(s) ?

Hi,

Yes, it's possible to see if the email contains attachments based on the Email.Message.attachments variable. You can create a Decision action where the expression is equal to "Count(Email.Message.attachments) > 0." The Count expression function will return the number of items in the attachments collection.

Thank you very much for your response !