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  • 1.  Inbound Fax Routing to a Queue

    Posted 02-20-2020 07:47
    No replies, thread closed.
    Has anyone attempted to use our APIs to automatically "pull" incoming faxes from a user's workspace with the intention of converting them to pdf (as attachments to emails) so they could be routed by GC? I'm just looking for a way to leverage ACD for incoming fax items rather then simple manual handling.
    #Ask Me Anything (AMA)
    #DigitalChannels
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)
    #Unsure/Other

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    Gary Lieberman
    Genesys - Employees
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  • 2.  RE: Inbound Fax Routing to a Queue

    Posted 10-21-2024 16:04
    No replies, thread closed.

    Any response?



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    Mark Stallings
    Senior consultant
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  • 3.  RE: Inbound Fax Routing to a Queue

    Posted 11-03-2024 12:45
    No replies, thread closed.

    You can't access those without being that user.  I would suggest you create a dummy user that has a queue-routed Email address and then direct the FAX DID to that user.  When it is received, it will email the user to Genesys and route to the queue as an Email with the FAX as an attachment.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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