Genesys Cloud - Main

Hello,

Can you help me please to found solution about receiving fax to Customer Email.

Now, Genesys Cloud give us solution to receive fax  only on PureCloud User workspace but we need to receive fax on an Email.

Have you idea please ?


Best regards
Salim
#ArchitectureandDesign

Hi Salim,

If the fax is under 5MB and your org does not have HIPAA compliance enabled, you should receive faxes via email.
https://help.mypurecloud.com/articles/open-faxes-from-an-email/


Thanks,

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Daniel McLeod
Qsect LLC
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Also, just to note--that feature was added on May 13.

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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 06-10-2020 10:32
From: Daniel McLeod
Subject: INBOUND FAX TO Email

Hi Salim,

If the fax is under 5MB and your org does not have HIPAA compliance enabled, you should receive faxes via email.
https://help.mypurecloud.com/articles/open-faxes-from-an-email/


Thanks,

------------------------------
Daniel McLeod
Qsect LLC
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