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  • 1.  Inbound reports and metrics

    Posted 08-12-2020 12:20
    No replies, thread closed.
    Hi Good Morning Genesys team.
    I have been tasked with providing inbound metrics and reports for a new inbound program.  Can any one direct me to a genesys site that provides sample reports and agent metrics?  

    I appreciate all your help

    Jorge Serrano
    #Reporting/Analytics

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    Jorge Serrano
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  • 2.  RE: Inbound reports and metrics

    Posted 08-12-2020 15:44
    No replies, thread closed.
    There are sample reports available in the Reports section of the Genesys Cloud interface.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Inbound reports and metrics

    Posted 08-12-2020 15:53
    No replies, thread closed.
    can you send me the link?

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    Jorge Serrano
    Maximus, Inc.
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    Original Message


  • 4.  RE: Inbound reports and metrics

    Posted 08-12-2020 16:00
    No replies, thread closed.
    There's no link, just go to the Reports section when logged into Genesys Cloud (the Reports option at the top - assuming your logged in user has access).  Each of the reports generally has a sample link.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 5.  RE: Inbound reports and metrics

    Posted 08-12-2020 16:34
    No replies, thread closed.
    i found it.
    thank you

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    Jorge Serrano
    Maximus, Inc.
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    Original Message


  • 6.  RE: Inbound reports and metrics

    Posted 08-13-2020 02:27
    No replies, thread closed.
    You can also use the Performance Views to see reports and make more configurations around which columns, filters, etc.  Those can be exported in CSV today and PDF is coming soon (currently in Beta).  https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

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    Darlene Oordt
    Sr. Director Product Management
    Genesys - Employees
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    Original Message


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