Workforce Engagement Management

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Include external channel in forecasting, capacity planning and scheduling

  • 1.  Include external channel in forecasting, capacity planning and scheduling

    Posted 4 hours ago

    Hi,

    is it somehow possible to include external data e.g. email / cases from another platform for forecasting together with call and chat data generated in Genesys Cloud?

    Thanks!
    Jeroen


    #Forecasting
    #ScheduleGeneration

    ------------------------------
    Jeroen van der Sandt
    ------------------------------


Related Content