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  • 1.  Incoming Callbacks After Hours

    Posted 06-17-2025 10:45
    No replies, thread closed.

    Yesterday there we Analytics Delays in the West, today we ended up with multiple callbacks that appeared after hours. Has anyone experienced this?


    #Routing(ACD/IVR)

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    Elyse Gritsonis
    Business Analyst
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  • 2.  RE: Incoming Callbacks After Hours
    Best Answer

    Posted 06-17-2025 14:16
    No replies, thread closed.

    Hello Elyse,

    I believe this may have been caused by the backlog from yesterday's incident. It looks like the backlog was cleared around EOB yesterday.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Incoming Callbacks After Hours

    Posted 06-17-2025 14:22
    No replies, thread closed.

    Thanks Jason, I assumed the that as well.



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    Elyse Gritsonis
    Business Analyst
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    Original Message


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