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  • 1.  Index Survey

    Posted 2 days ago
      |   view attached

    Hello Team, Everyone 

    I am currently working toward completing the Tier 2: Community Conductor Badge in the Genesys Community and have completed most of the required activities.

    One of the remaining requirements is to complete an additional Experience Index survey. The badge description mentions eligible surveys such as Billing, Configuration, Discovery, Onboarding, Product Features, Renewal, Selection, or Usage & Expansion.

    I would appreciate your guidance on how I can fulfill this requirement. Could you please advise how I can access an eligible Experience Index survey, or let me know if there are any specific steps needed to participate in one?

    Thank you for your time and support. I look forward to your guidance.


    #Certification
    #GenesysCloud
    #Training

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    Hukam Singh

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  • 2.  RE: Index Survey

    Posted 6 hours ago

    Congratulations on getting close to completing your Tier 2: Community Conductor Badge!

    Regarding the additional Experience Index survey requirement, these surveys are typically sent by Genesys based on your interactions with specific products, services, or community activities. They are not always available on demand.

    My recommendation would be:

    1 Check your email (including spam/junk folders) for any recent Genesys Experience Index survey invitations.
    2 If you have recently completed activities such as onboarding, product usage, training, support interactions, or renewal-related engagements, keep an eye out for survey requests associated with those experiences.
    3 If you cannot find any eligible surveys, reach out to the Genesys Community team or badge administrators through the Community support channels. They can confirm which surveys qualify and whether any are currently available for you to complete.

    You may also want to post in the Community Support section if you haven't already, as Genesys moderators are usually able to check your badge progress and provide guidance specific to your account.

    Good luck with the final requirement, and I hope you earn your Community Conductor Badge very soon!



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    Francis Guo
    NA
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