Legacy Dev Forum Posts

Dileepkaranki | 2024-06-06 12:03:00 UTC | #1

Information regarding getting long running conversations like emails, messages and callbacks. How can we get only long running conversations?

jacobshaw | 2024-05-21 13:58:48 UTC | #2

Hi @Dileepkaranki There is a metric "tConversationDuration" for the conversation details query. You could have a request body like this

{
    "order": "desc",
    "orderBy": "conversationStart",
    "interval": "2024-04-21T00:00:00.000Z/2024-05-21T00:00:00.000Z",
    "conversationFilters": [
      {
        "type": "or",
        "predicates": [
          {
            "metric": "tConversationDuration",
            "range": {
              "gte": 3000000
            }
          }
        ]
      }
    ],
  }

jacobshaw | 2024-05-21 14:01:04 UTC | #3

Also the mediaType dimension in the conversations details query allows to you call for email and callback vs. voice or message for example.

Dileepkaranki | 2024-05-23 16:55:45 UTC | #4

Thank you @jacobshaw, I will check this. @jacobshaw Could you answer my queries related to below forum https://developer.genesys.cloud/forum/t/session-metrics-missing-in-conversations-for-analytics-api/23836

Dileepkaranki | 2024-05-28 12:55:38 UTC | #5

jacobshaw, post:2, topic:26364

"range": {
              "gte": 3000000
            }

@jacobshaw is the value referred above is seconds or milliseconds?

jacobshaw | 2024-05-28 13:38:32 UTC | #6

@Dileepkaranki This is the value in milliseconds

system | 2024-06-28 13:38:48 UTC | #7

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ref: 26364