Genesys Cloud users may find new permission conditions appearing in the following roles
- Supervisor
- Quality Evaluator
- User
- Agent
- Digital Agent
The new permission conditions are
- Evaluation Assignee Equals Current User
- Evaluation State Equals In Review
- Evaluation State Equals Retracted
These new permission conditions are introduced for an upcoming feature (disputes for QM evaluations which is currently in BETA) and has no impact to current users.
#QualityManagement------------------------------
Herrick Mai
Genesys - Employees
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