harada_h | 2023-03-31 13:04:18 UTC | #1
how do i reduce ININ-OUTBOUND-DISCONNECT? out of 2000 leads loaded to my 12 agents, only 170 answered and most of call result falls under ININ-OUTBOUND-DISCONNECT kindly advise on how reduce this ?
tim.smith | 2023-04-10 20:24:45 UTC | #2
The documentation for this code states:
The call disconnected, mostly likely because the customer ended the call before the system completed the call analysis.
Unless you can identify a specific problem with your telco, you will need to ask your customers not to hang up on you when you call. You can also switch your dialing mode away from predictive using call analysis to have humans handle every call from the beginning; people are more likely to stay on the line if they are greeted initially by another human.
system | 2023-05-11 20:25:32 UTC | #3
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