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  • 1.  ININ-OUTBOUND-EXTERNALLY-THROTTLED

    Posted 02-10-2026 07:12
    No replies, thread closed.
    Hi community
    I'm trying to figure something out about this one conclusion code: "The system could not dial the number as you have exceeded the campaign's maximum call limit on your Edge devices. To slow down dialing, lower the outbound line count on the campaign. Note: This disposition might also occur when telephony resources are overloaded……" Wrap-up codes assigned by outbound dialing - Genesys Cloud Resource Center
    My worry is, if we see this wrap up code, does it basically means that we're short on resources? We are considering increasing the number of edges and we haven't seen it before in our previuos campaigns analyses. The documentation does not add any further information.
     
    Any thoughts or if you've run into this before, let me know!"

    BR


    #Outbound

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    ANA BELEN ALONSO VIDALES
    CTI
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  • 2.  RE: ININ-OUTBOUND-EXTERNALLY-THROTTLED
    Best Answer

    Posted 02-10-2026 08:28
    No replies, thread closed.

    Hi Anna

    Although the organization will be auto-scalable, Genesys needs to adjust the limits supported by Edge.
     
    I went through this last week.
     
    Open a ticket with Genesys, inform them that you have an outbound campaign.
     
    They will ask for some data such as "Total agents", "Total calls per day" and "Total concurrent calls" (INB and OUT).
     
    They will make the adjustment.


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    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
    ------------------------------



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