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  • 1.  ININ-OUTBOUND-NOT-CALLABLE-TIME

    Posted 09-27-2018 00:41
    No replies, thread closed.
    Hi,
    I am getting really strange errors from the campaign contact list with ININ-OUTBOUND-NOT-CALLABLE-TIME.
    under the CallRecordLastResult-phone field. It's keeps appearing randomly on different campaigns and they are not presented to the agents that are in the queue for these active campaigns.

    When we do dial the recipient manually, there's no voice on our handset or headset, but the PureCloud recording show that it is a valid outbound call.
    Has anyone experience this problem and have a solution to it?

    Cheers,
    Borath

    ------------------------------
    Borath En
    CareAbout
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  • 2.  RE: ININ-OUTBOUND-NOT-CALLABLE-TIME

    Posted 09-27-2018 21:19
    No replies, thread closed.
    Have you checked the system wrap up code matrix on the resource centre Wrap-up codes assigned by outbound dialing - PureCloud Resource Center
    PureCloud Resource Center remove preview
    Wrap-up codes assigned by outbound dialing - PureCloud Resource Center
    The phone number in the contact list was invalid, had alphabetic characters, not enough digits, or was not a valid E164 formatted number, preventing the system from dialing the preview call number. ININ-OUTBOUND-PREVIEW-ERROR-PHONE-NUMBER The agent pressed the skip button, preventing the system from dialing the preview call number.
    View this on PureCloud Resource Center >


    Do you have callable time configured in your campaigns?



    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
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    Original Message


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