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This has to do with the Dial Plan associated with the Site that the user's phone is located.  So, I as a user don't have a dial plan, but my WebRTC phone is assigned to a site and that site has a Dial Plan.  For more information about dial plans:  Number plan information - Genesys Cloud Resource Center. You can test the dial plan using the Simulate Call tab in your Dial Plan:  Test destination phone numbers with the call simulator - Genesys Cloud Resource Center

Thanks for the response @Robert Wakefield-Carl.

I have verified that my WebRTC phone is assigned to site that has a dial plan. 

When I simulate call in dial plan then I am getting Success response. That confirms the dial plan is working properly.

However, when I am trying to initiate outbound call from agent dashboard for the same number then it is showing the "A dial plan entry was not found for an outgoing call attempt" error and call gets disconnected.

That's why I was thinking of - To dial the actual number from Genesys, whether there is any other configurations that I may be missing in my account.

If any idea about this, that will really help me. Thanks a lot.

This has to do with the Dial Plan associated with the Site that the user's phone is located.  So, I as a user don't have a dial plan, but my WebRTC phone is assigned to a site and that site has a Dial Plan.  For more information about dial plans:  Number plan information - Genesys Cloud Resource Center. You can test the dial plan using the Simulate Call tab in your Dial Plan:  Test destination phone numbers with the call simulator - Genesys Cloud Resource Center

Thanks for the response @Robert Wakefield-Carl.

I have verified that my WebRTC phone is assigned to site that has a dial plan. 

When I simulate call in dial plan then I am getting Success response. That confirms the dial plan is working properly.

However, when I am trying to initiate outbound call from agent dashboard for the same number then it is showing the "A dial plan entry was not found for an outgoing call attempt" error and call gets disconnected.

That's why I was thinking of - To dial the actual number from Genesys, whether there is any other configurations that I may be missing in my account.

If any idea about this, that will really help me. Thanks a lot.

This has to do with the Dial Plan associated with the Site that the user's phone is located.  So, I as a user don't have a dial plan, but my WebRTC phone is assigned to a site and that site has a Dial Plan.  For more information about dial plans:  Number plan information - Genesys Cloud Resource Center. You can test the dial plan using the Simulate Call tab in your Dial Plan:  Test destination phone numbers with the call simulator - Genesys Cloud Resource Center

You stated in your original post that you were using 001 but in the test you use +1.  Those don't match up.  Try putting in just 10 digits in the number box and then try 1 plus the 10 digits. 

Thanks for the response @Robert Wakefield-Carl.

I have verified that my WebRTC phone is assigned to site that has a dial plan. 

When I simulate call in dial plan then I am getting Success response. That confirms the dial plan is working properly.

However, when I am trying to initiate outbound call from agent dashboard for the same number then it is showing the "A dial plan entry was not found for an outgoing call attempt" error and call gets disconnected.

That's why I was thinking of - To dial the actual number from Genesys, whether there is any other configurations that I may be missing in my account.

If any idea about this, that will really help me. Thanks a lot.

This has to do with the Dial Plan associated with the Site that the user's phone is located.  So, I as a user don't have a dial plan, but my WebRTC phone is assigned to a site and that site has a Dial Plan.  For more information about dial plans:  Number plan information - Genesys Cloud Resource Center. You can test the dial plan using the Simulate Call tab in your Dial Plan:  Test destination phone numbers with the call simulator - Genesys Cloud Resource Center