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  • 1.  Inline images in canned responses

    Posted 04-08-2022 07:54
    Edited by Riitta Richard 04-08-2022 08:07
    No replies, thread closed.

    Hello!

    This week's release notes said that Genesys Cloud now provides an image asset library for use with canned responses. Is this already in production because I wasn't able to get it to show  under admin -> contact center. I have made sure that I added needed permissions to my admin role, even tried adding a custom role with Responses>Library>All permissions, but with no luck.

    I understand that images can be added other ways but I'm interested about the assets library.

    Does anyone have any info on this?



    #Unsure/Other

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    Riitta Richard
    Advania Finland Oy
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  • 2.  RE: Inline images in canned responses

    Posted 04-08-2022 08:22
    No replies, thread closed.
    Hi Riitta

    I was able to update permissions and now see the response asset library as an options. I added Responses >All Permissions and that did the trick.

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    Julie Green
    Sentinel Benefits & Financial Group
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  • 3.  RE: Inline images in canned responses

    Posted 04-08-2022 08:29
    No replies, thread closed.

    Hello Julie!

    I did the same but no luck on seeing the library. Maybe this was first rolled out in the US regions? I'm in the EMEA region.

    Riitta



    ------------------------------
    Riitta Richard
    Advania Finland Oy
    ------------------------------

    Original Message


  • 4.  RE: Inline images in canned responses

    Posted 04-08-2022 13:43
    Edited by Arun Kesara 04-08-2022 13:43
    No replies, thread closed.
    Hi Ritta

    I could see it in the EMEA region as well. In addition to the Responses >All Permissions, add Response Assets  All Permissions  and try.


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    Arun Kesara

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    Original Message


  • 5.  RE: Inline images in canned responses

    Posted 04-14-2022 06:51
    No replies, thread closed.
    Hello, I have added all permissions to my admin role but I still can add picture only from URL, we do not have possibility to upload from PC. any ideas?

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    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
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    Original Message


  • 6.  RE: Inline images in canned responses

    Posted 04-12-2022 11:10
    No replies, thread closed.
    Hi Ritta,

    I confirm the Response Assets are visible on our EMEA organization as well.

    Kind Regards,

    Charaf

    ------------------------------
    Charaf Eddine Chemlal
    Mentat Conseil SAS
    ------------------------------



  • 7.  RE: Inline images in canned responses

    Posted 04-13-2022 04:10
    No replies, thread closed.
    Great! Thanks for the confirmation.

    It is finally working for me too. It was really weird that adding the right roles didn't work until day or two ago.

    ------------------------------
    Riitta Richard
    Advania Finland Oy
    ------------------------------

    Original Message


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