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  • 1.  Inqueue Collect Digits - not working correctly

    Posted 11-29-2019 10:42
      |   view attached
    No replies, thread closed.
    ​We are implementing surveys and we determined the best place to insert the routine asking the caller to take a survey and collecting the call back number in our Inqueue Call Flows.

    In the collect Input settings we have it configured to require between 9 and 11 digits and to verify. However we can enter less than 9 digits and the verification is not playing back the entered numbers.

    Any thoughts as to why we can enter less than 9 digits and why the verification is not playing?

    Thanks
    Ben Marthin
    #ArchitectureandDesign
    #Routing(ACD/IVR)

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    Ben Marthin
    Vehicle Service Group, LLC
    PureCloud Go Live: 7/2019
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  • 2.  RE: Inqueue Collect Digits - not working correctly

    Posted 11-29-2019 10:54
    No replies, thread closed.
    Doing additional testing and I'm finding that if I enter between 9 and 11 digits it will verify.

    I'm surprised that I'm able to enter Fewer than 9 digits, should I be able to?​

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    Ben Marthin
    Vehicle Service Group, LLC
    PureCloud Go Live: 7/2019
    ------------------------------

    Original Message


  • 3.  RE: Inqueue Collect Digits - not working correctly

    Posted 11-29-2019 16:35
    No replies, thread closed.
    If you enter something other than the configured number of digits it will take the Failure path from the action (or should), which means it won't play back what was entered but will continue on with the Failure path as configured in Architect.

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 4.  RE: Inqueue Collect Digits - not working correctly

    Posted 11-29-2019 17:25
    No replies, thread closed.
    In your case, this action will fail after the 4 sec timeout.

    You can create a loop to give the user a new chance to provide the 9 digits.

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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


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