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  • 1.  Insights app for iOS

    Posted 06-12-2024 10:58
    No replies, thread closed.

    Hello!

    Testing mob app in an iOS device once granted permissions shared in FAQs: Insights for iOS - Genesys Cloud Resource Center (mypurecloud.com)

    still getting Permissions Error.


    #Integrations
    #SystemAdministration
    #Telephony

    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------


  • 2.  RE: Insights app for iOS
    Best Answer

    Posted 06-13-2024 09:10
    Edited by Cameron Tomlin 07-31-2024 15:48
    No replies, thread closed.

    Hi Xavier,

    The documented permissions should be the only required permissions for Insights. While I'm sure you've already done it, can you please verify that the user definitely has all of those permissions? If the problem persists I'll recommend reaching out to Care for further assistance.



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------

    Original Message


  • 3.  RE: Insights app for iOS

    Posted 06-13-2024 10:53
    No replies, thread closed.

    Thanks Brian, this has been already solved!



    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------

    Original Message


  • 4.  RE: Insights app for iOS

    Posted 06-26-2024 04:37
    No replies, thread closed.

    Hi @Brian Dupuis,

    Could you share if the mobile app works at division aware?

    Thanks!



    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------

    Original Message


  • 5.  RE: Insights app for iOS

    Posted 06-26-2024 16:56
    No replies, thread closed.

    Yes, Insights uses division-aware endpoints.



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------

    Original Message


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