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  • 1.  Insufficient dialing privileges

    Posted 05-06-2019 03:45
    No replies, thread closed.
    Hi Team,

    Really I was very happy with the response to my last post by George.

    When I was dialing a Number manually I am getting 
    CALL ERROR

    The initiator of the outgoing call does not have the correct dialing priviledge for the classification of call that is being dialed.

    Kindly any idea about it.


    #Outbound
    #SystemAdministration
    #Telephony

    ------------------------------
    Khaleel
    ASE
    ------------------------------


  • 2.  RE: Insufficient dialing privileges

    Posted 05-07-2019 02:59
    No replies, thread closed.
    HI,

    It is the issue with the permissions and fixed by dioing some investigation.


    Thanks alot

    ------------------------------
    Mohammad Khaleel
    Al Arabiya Systems Engineering (ASE)
    ------------------------------

    Original Message


  • 3.  RE: Insufficient dialing privileges

    Posted 05-07-2019 09:31
    No replies, thread closed.
    I am glad to hear you figured it out!

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Insufficient dialing privileges

    Posted 05-14-2019 17:09
    No replies, thread closed.
    What was the permission that is needed to call out?

    ------------------------------
    Matt Kinsey
    WaterStreet
    ------------------------------

    Original Message


  • 5.  RE: Insufficient dialing privileges

    Posted 05-14-2019 17:28
    No replies, thread closed.
    Manual dialing requires that a user be logged into the phone.

    The user needs to have the Communicate User or PureCloud User role, or the conversation:call:add permission

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Insufficient dialing privileges

    Posted 05-23-2019 14:05
    No replies, thread closed.
    My agents have the correct user roles but are still receiving the errors and cannot receive any inbound calls.  Would you have another solution that could assist us with this issue?

    ------------------------------
    Kanani Ioapo
    BANK OF HAWAII
    ------------------------------

    Original Message


  • 7.  RE: Insufficient dialing privileges

    Posted 05-23-2019 14:11
    No replies, thread closed.
    Inbound call problems sounds more like a network communication issue, as if the phones (WebRTC or whatever) cannot communicate with the Edge or perhaps to PureCloud across the internet. Have you checked to see if they can?

    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: Insufficient dialing privileges

    Posted 07-25-2024 09:34
    No replies, thread closed.

    I had the same scenario as you, my agents had the required permissions but we were still getting errors.
    I solved this after logging the agent, deselect the phone and then select the phone profile again. Hope this works for more people.

     ---------------------------------

    Felipe Takashi Hokama

    Didi Global

    ----------------------------------



    ------------------------------
    Felipe Takashi Hokama
    99Tecnologia
    ------------------------------

    Original Message


  • 9.  RE: Insufficient dialing privileges

    Posted 07-29-2024 09:55
    No replies, thread closed.

    Hello:

    In working with our Orange/Genesys team it was determined there was an issue with the edge. 



    ------------------------------
    Tracie Wood
    DuPont
    ------------------------------

    Original Message


  • 10.  RE: Insufficient dialing privileges

    Posted 07-26-2024 08:48
    No replies, thread closed.

    We are having a similar issue with a handful of our agents in EMEA. No resolution yet. We are working with the Orange Business Services team. 



    ------------------------------
    Tracie Wood
    DuPont
    ------------------------------

    Original Message


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