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  • 1.  integrate genesyscloud with third-party speech and text analytics tool

    Posted 12-09-2024 01:53
    No replies, thread closed.

    Hi Community ,
    we are looking to integrate genesyscloud with third-party speech and text analytics tool.to fulfill the requirement  we just want to upload the GC interactions recording file and metadata to third party endpoint by API.so is it possible to upload the interactions recording file and metadata to thirdparty endpoint by API.if yes kindly guide is with required API or Has anyone implemented the same and can share their experience 


    #API/Integrations

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    Javeen Shanavas, CCIE
    Senior Collaboration Engineer
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  • 2.  RE: integrate genesyscloud with third-party speech and text analytics tool
    Best Answer

    Posted 12-09-2024 07:31
    No replies, thread closed.

    Hello Javeen, 

    You may want to post this in the developer forums as well to get help doing this.

    But I would love to see the community post some feedback as well!

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: integrate genesyscloud with third-party speech and text analytics tool

    Posted 12-09-2024 07:55
    No replies, thread closed.

    Hi @Cameron Tomlin,

    Sure, i will post it there

    Thanks



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    Javeen Shanavas, CCIE
    Senior Collaboration Engineer
    ------------------------------

    Original Message


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