Good question, I wasn't able to find an Event/Process Automation topic for users being added. The closest event driven approach I could find was to detect presence changes, and use to to scan for previously known users and see if they are in that list - which is all far from ideal.
My sustainable plan is to create a scheduled trigger to pull down all User IDs into n8n's data tables (similar to Genesys Cloud's Data Tables) every couple of hours then look for IDs that were not previously in the data table.
This approach does mean there is a delay to when the notification comes through, but I can't think of an alternative - unless anyone else knows of one?
Original Message:
Sent: 01-29-2026 05:56
From: James Dunn
Subject: Integrate n8n workflows with Genesys Cloud
That does look very useful & usable, actually. Very nicely demonstrated.
One question, you mention:
- Notifications for when new users are added to an org
How are you detecting that new users were added (to trigger an event)?
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James Dunn
Telecoms Specialist
Original Message:
Sent: 01-28-2026 17:58
From: Lucas Woodward
Subject: Integrate n8n workflows with Genesys Cloud
Hey both,
I just posted an article about using the n8n node, which contains an example use-case:
https://makingchatbots.com/p/automating-genesys-cloud-with-n8n
Here's a list of use-cases I'm building it out to handle:
- Generating reports of users, their groups/queues etc that you can have emailed, save to a drive, send to Slack
- Generating reports that incorporate data from other systems to e.g. Salesforce
- Notifications for when new users are added to an org
- Migrating queues from one system to another
- Importing External Contacts based on a CSV
- Weekly email of OAuth clients that are unused
- ...
These can be triggered on a schedule (as my newsletter post shows), a webhook, Slack etc etc - it really is very flexible.
Let me know if you ever have a use-case you'd like to explore with it.
------------------------------
Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)
LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
Original Message:
Sent: 01-20-2026 10:28
From: Savino Ricci
Subject: Integrate n8n workflows with Genesys Cloud
Would also be interested in hearing about some use cases and how these are triggered.
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Savino Ricci
Senior Technical Consultant
Original Message:
Sent: 01-20-2026 04:24
From: James Dunn
Subject: Integrate n8n workflows with Genesys Cloud
Hi Lucas,
Very interesting, can you give (or suggest) an example of a use how - how are you using it, or how could you use it? I'm not familiar (in any depth) with N8N.
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James Dunn
Telecoms Specialist
Original Message:
Sent: 01-19-2026 18:25
From: Lucas Woodward
Subject: Integrate n8n workflows with Genesys Cloud
I created a n8n community node for Genesys Cloud over Christmas, which I shared on LinkedIn today.
The link to it is below, along with the installation instructions:
https://github.com/MakingChatbots/n8n-nodes-genesys-cloud
It currently supports 14 actions (see attachment) but I am increasing these based on feedback. If you have any suggestions of what types of workflows you'd want to develop in n8n that use Genesys Cloud I'd love to know!
Needless to say I'm developing it inline with n8n's best practises.
#Integrations
#PlatformAPI
------------------------------
Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)
LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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