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  • 1.  Integration /API

    Posted 08-11-2021 10:00
    No replies, thread closed.
    Hi ,

    Could you please help me to get API for the below queries. I have searched in developer.mypurecloud.com but didn't find the exact API.

    Transfer Rate: % of times agent transfers call to the different team (within or outside the Contact center)
    Short call details: calls that last less than a minute by Agent/LOB

    Disconnect Rate :could be part of the short call. can we see if agent or caller disconnected.

    #Integrations
    #Reporting/Analytics

    ------------------------------
    Anitha ME
    Infosys Limited
    ------------------------------


  • 2.  RE: Integration /API

    Posted 08-11-2021 10:58
    No replies, thread closed.
    Hi,

    You can use Conversation Aggregate API with selected metrics nTransferred, nConsultTransferred, nBlindTransferred and for disconnect - tAbandon.

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


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