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  • 1.  Integration between differente organizations

    Posted 2 hours ago

    Hi, everyone!

    Is it possible to integrate two or more Genesys Cloud orgs? 

    We're asking because our company may need to subscribe to two orgs. We're concerned about things like traceability, among other features we might lose.

    Tky


    #Implementation

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    Bruno Mascitti
    Telecom Engineer
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  • 2.  RE: Integration between differente organizations

    Posted 2 hours ago

    Hello, @Bruno Mascitti

    It will depend on how you want to integrate the orgs.

    If the goal is to share resources, there may be some limitations. However, for management purposes, you can pair orgs to help administer the environment.

    For example, your IT team can access and manage another org without needing to consume licenses or resources in the second org.

    Could you share more details about what kind of resources you are planning to share?



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    Arthur Pereira Reinoldes
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    Original Message


  • 3.  RE: Integration between differente organizations

    Posted 2 hours ago
    Edited by Bruno Mascitti 2 hours ago

    Hi Arthur,

    Due to different licensing requirements and costs, management may decide to implement a second organization.

    I’m concerned about traceability and the possibility of duplicated work when managing the solutions internally.

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    Bruno Mascitti
    Telecom Engineer
    ------------------------------

    Original Message


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