Hello, @Bruno Mascitti
You may have duplicated work, as objects and flow will belong to only one organization. They could have the same name, but the object ID is unique.
You can automate some tasks, like user management, using SCIM, but some objects you may track in an individual way.
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Arthur Pereira Reinoldes
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Original Message:
Sent: 05-25-2026 09:31
From: Bruno Mascitti
Subject: Integration between differente organizations
Hi Arthur,
Due to different licensing requirements and costs, management may decide to implement a second organization.
I'm concerned about traceability and the possibility of duplicated work when managing the solutions internally.
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Bruno Mascitti
Telecom Engineer
Original Message:
Sent: 05-25-2026 09:27
From: Arthur Pereira Reinoldes
Subject: Integration between differente organizations
Hello, @Bruno Mascitti
It will depend on how you want to integrate the orgs.
If the goal is to share resources, there may be some limitations. However, for management purposes, you can pair orgs to help administer the environment.
For example, your IT team can access and manage another org without needing to consume licenses or resources in the second org.
Could you share more details about what kind of resources you are planning to share?
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Arthur Pereira Reinoldes
Original Message:
Sent: 05-25-2026 09:17
From: Bruno Mascitti
Subject: Integration between differente organizations
Hi, everyone!
Is it possible to integrate two or more Genesys Cloud orgs?
We're asking because our company may need to subscribe to two orgs. We're concerned about things like traceability, among other features we might lose.
Tky
#Implementation
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Bruno Mascitti
Telecom Engineer
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