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  • 1.  integration required with a third party fax server solution

    Posted 08-31-2021 03:14
    No replies, thread closed.
    Hi Community,

    I have a particular requirement where an AUTOMATED outbound fax (this fax document will be pulled from another integration in Genesys cloud ) needs to be configured to send from an inbound flow (which means that there will be no manual intervention from agent ).
    I did some research and it seems that it will not be possible with Genesys cloud . 
    we are thinking to integrate with a third party to achieve this requirement . App-foundry does not suggest any fax solutions .

    The client is migrating to GC and already has RightFax as their current solution . Has anyone integrated with RightFax or any other third party fax solution with GC ? If yes , what are some options?


    Regards
    Garima.
    #Integrations

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    garima balodi
    Accenture India
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  • 2.  RE: integration required with a third party fax server solution

    Posted 09-01-2021 15:16
    No replies, thread closed.
    Garima,

    There are several ways that you can accomplish this...

    If you must use RightFax, then I think that should be possible.  RightFax has a Web Services API, which I assume is a JSON-based REST API, which you should be able to invoke via a Genesys Cloud Web Service Data Action (https://help.mypurecloud.com/articles/about-web-services-data-actions-integration/).  You can easily invoke a Web Service Data Action from your inbound call flow.

    You could also use Genesys Cloud to send that outbound fax.  For that it would also require using a Data Action, but this time it would be a Genesys Cloud Data Action (https://help.mypurecloud.com/articles/about-genesys-cloud-data-actions-integration/).  The Genesys Cloud Data Actions allow you to call Genesys Cloud APIs and you can call the POST /api/v2/conversations/faxes (https://developer.genesys.cloud/api/rest/v2/conversations/#post-api-v2-conversations-faxes) request to send that outbound fax.  The good thing about doing this from within Genesys is that conversation will also be tracked in the conversation history for the External Contact.

    I can think of a few other options, but those two are the most command and straightforward ways to accomplish your goal.

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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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