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  • 1.  Intent maintenance

    Posted 06-04-2025 11:21
    No replies, thread closed.

    Does anyone know if there is a way to add intents/utterances used in bot flows outside of architect? We have multiple bot flows based on line of business which all have same set of intents/utterances so any maintenance would require the bot flows to be edited and republished. This also will give us the ability to move the maintenance away from admins to business users. 


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Philip Varghese
    Lead Programmer Analyst
    ------------------------------


  • 2.  RE: Intent maintenance

    Posted 06-04-2025 11:59
    No replies, thread closed.

    Hello Philip, 

    This is RC Doc is the only export of the flow we support. 

    But I don't think this exactly what you are looking for. Other than that I don't think there is any way to conduct maintenance on bot flows.

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Intent maintenance

    Posted 06-04-2025 12:10
    No replies, thread closed.

    Thanks Cameron, this doc explains how to export/import flow config which is not what I am looking for. Actually, there is export/import functionality for intents and utterances as well but you would need to edit the flow, I am trying to find a way to accomplish this without modifying call flows which I doubt exists.



    ------------------------------
    Philip Varghese
    Lead Programmer Analyst
    ------------------------------

    Original Message


  • 4.  RE: Intent maintenance
    Best Answer

    Posted 06-04-2025 13:42
    No replies, thread closed.

    Hello Philip, 

    I did some more digging around and found this idea. It looks like its getting some traction. My recommendation would be to go vote for this idea so the PM's can see our customers really would like a feature like this. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Intent maintenance

    Posted 06-04-2025 14:38
    No replies, thread closed.

    The idea status show future consideration but I did vote and hope for an early adoption. Thanks again



    ------------------------------
    Philip Varghese
    Lead Programmer Analyst
    ------------------------------

    Original Message


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