Genesys Cloud - Main

Does anyone know if there is a way to add intents/utterances used in bot flows outside of architect? We have multiple bot flows based on line of business which all have same set of intents/utterances so any maintenance would require the bot flows to be edited and republished. This also will give us the ability to move the maintenance away from admins to business users. 

Hello Philip, 

This is RC Doc is the only export of the flow we support. 

But I don't think this exactly what you are looking for. Other than that I don't think there is any way to conduct maintenance on bot flows.

Cheers, 

Does anyone know if there is a way to add intents/utterances used in bot flows outside of architect? We have multiple bot flows based on line of business which all have same set of intents/utterances so any maintenance would require the bot flows to be edited and republished. This also will give us the ability to move the maintenance away from admins to business users. 

Thanks Cameron, this doc explains how to export/import flow config which is not what I am looking for. Actually, there is export/import functionality for intents and utterances as well but you would need to edit the flow, I am trying to find a way to accomplish this without modifying call flows which I doubt exists.

Hello Philip, 

This is RC Doc is the only export of the flow we support. 

But I don't think this exactly what you are looking for. Other than that I don't think there is any way to conduct maintenance on bot flows.

Cheers, 

Does anyone know if there is a way to add intents/utterances used in bot flows outside of architect? We have multiple bot flows based on line of business which all have same set of intents/utterances so any maintenance would require the bot flows to be edited and republished. This also will give us the ability to move the maintenance away from admins to business users. 

Hello Philip, 

I did some more digging around and found this idea. It looks like its getting some traction. My recommendation would be to go vote for this idea so the PM's can see our customers really would like a feature like this. 

Cheers, 

Thanks Cameron, this doc explains how to export/import flow config which is not what I am looking for. Actually, there is export/import functionality for intents and utterances as well but you would need to edit the flow, I am trying to find a way to accomplish this without modifying call flows which I doubt exists.

Hello Philip, 

This is RC Doc is the only export of the flow we support. 

But I don't think this exactly what you are looking for. Other than that I don't think there is any way to conduct maintenance on bot flows.

Cheers, 

Does anyone know if there is a way to add intents/utterances used in bot flows outside of architect? We have multiple bot flows based on line of business which all have same set of intents/utterances so any maintenance would require the bot flows to be edited and republished. This also will give us the ability to move the maintenance away from admins to business users.