Genesys Cloud - Main

Good day! 

I'm currently having some troubles getting the slot assignment to work in a (Virtual Agent) Digital Bot Flow. 

I've created a slot with a custom RegEx type to match a zipcode. The slot is assigned to the Intent and even to some specific utterances. No matter how i phrase my message the slot never gets recognised and filled in. So when I ask for the slot later in the flow it will never skip this question.

Does anybody know how to get this to work? I know some slot types are not permitted to assign to an intent but these will not be selectable. the slot I have created is selectable. 

Thanks in advance for the help!

Kind Regards,

Good Day Leon

Hope you are doing well.

Just a question from my side.

If you test this on the slot type or in the Test NLU, does it show as valid or have an intent probability or slot value?

Can you perhaps share some more info on how you have set up the Regex on the slot type if possible.

Regards

Stephan

Good day! 

I'm currently having some troubles getting the slot assignment to work in a (Virtual Agent) Digital Bot Flow. 

I've created a slot with a custom RegEx type to match a zipcode. The slot is assigned to the Intent and even to some specific utterances. No matter how i phrase my message the slot never gets recognised and filled in. So when I ask for the slot later in the flow it will never skip this question.

Does anybody know how to get this to work? I know some slot types are not permitted to assign to an intent but these will not be selectable. the slot I have created is selectable. 

Thanks in advance for the help!

Kind Regards,

Good Day Leon

Hope you are doing well.

Just a question from my side.

If you test this on the slot type or in the Test NLU, does it show as valid or have an intent probability or slot value?

Can you perhaps share some more info on how you have set up the Regex on the slot type if possible.

Regards

Stephan

Good day! 

I'm currently having some troubles getting the slot assignment to work in a (Virtual Agent) Digital Bot Flow. 

I've created a slot with a custom RegEx type to match a zipcode. The slot is assigned to the Intent and even to some specific utterances. No matter how i phrase my message the slot never gets recognised and filled in. So when I ask for the slot later in the flow it will never skip this question.

Does anybody know how to get this to work? I know some slot types are not permitted to assign to an intent but these will not be selectable. the slot I have created is selectable. 

Thanks in advance for the help!

Kind Regards,

Hi Stephan,

I did some testing with your example and that worked like a charm. Seems like my RegEx might be the cause. I then tried to simplify it to "\d[0-9]{3}\w\w" which also worked!

Might need to do some additional testing to see if it covers all cases but I'm on the right track tanks to you!

Kind regrads,

Good Day Leon

Hope you are doing well.

Just a question from my side.

If you test this on the slot type or in the Test NLU, does it show as valid or have an intent probability or slot value?

Can you perhaps share some more info on how you have set up the Regex on the slot type if possible.

Regards

Stephan

Good day! 

I'm currently having some troubles getting the slot assignment to work in a (Virtual Agent) Digital Bot Flow. 

I've created a slot with a custom RegEx type to match a zipcode. The slot is assigned to the Intent and even to some specific utterances. No matter how i phrase my message the slot never gets recognised and filled in. So when I ask for the slot later in the flow it will never skip this question.

Does anybody know how to get this to work? I know some slot types are not permitted to assign to an intent but these will not be selectable. the slot I have created is selectable. 

Thanks in advance for the help!

Kind Regards,

Hi Leon

Thank you for the feedback and confirmation, glad that you were able to test it now successfully.

Only a pleasure, happy to help.

Regards

Stephan

Hi Stephan,

I did some testing with your example and that worked like a charm. Seems like my RegEx might be the cause. I then tried to simplify it to "\d[0-9]{3}\w\w" which also worked!

Might need to do some additional testing to see if it covers all cases but I'm on the right track tanks to you!

Kind regrads,

Good Day Leon

Hope you are doing well.

Just a question from my side.

If you test this on the slot type or in the Test NLU, does it show as valid or have an intent probability or slot value?

Can you perhaps share some more info on how you have set up the Regex on the slot type if possible.

Regards

Stephan

Good day! 

I'm currently having some troubles getting the slot assignment to work in a (Virtual Agent) Digital Bot Flow. 

I've created a slot with a custom RegEx type to match a zipcode. The slot is assigned to the Intent and even to some specific utterances. No matter how i phrase my message the slot never gets recognised and filled in. So when I ask for the slot later in the flow it will never skip this question.

Does anybody know how to get this to work? I know some slot types are not permitted to assign to an intent but these will not be selectable. the slot I have created is selectable. 

Thanks in advance for the help!

Kind Regards,