nakma | 2023-10-17 11:49:03 UTC | #1
Hello, I am listing agents currently interacting using /v2/routing/queues/{{queueid}}/members?routingStatus=INTERACTING&joined=true&expand=conversationSummary,routingStatus
But i need to filter on agent only on queue The problem is that OFF_QUEUE status is hidden when agents are in INTERACTING status
Does Another API exist to do the job?
Jerome.Saint-Marc | 2023-10-17 12:39:22 UTC | #2
Hello,
Presence is what determines if the user is on queue or not. You can user the endpoint presence query parameter - set to "On Queue"
/v2/routing/queues/{{queueid}}/members?routingStatus=INTERACTING&presence=On%20Queuejoined=true&expand=conversationSummary,routingStatus
Regards,
nakma | 2023-10-17 12:52:42 UTC | #3
Thank you Jerome I tried the presence param but spelled ON_QUEUE presence=On Queue works
Regards
system | 2023-11-16 12:53:10 UTC | #4
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