Workforce Engagement Management

We are just testing out parking emails, however the agent I'm having test this received an alert saying the interaction could not be parked. I can't find any resources for this alert. Can someone assist me in understanding why she got this message and what we need to do for this to work?

I appreciate all the help I can get :)

#GeneralQuestion

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Laura Callaway
Application Analyst
St. Luke's Health System
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Hello,

Did the agent already have emails parked?

One agent can't park more than 10 emails.

https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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No emails had been parked by the agent as this is the first time we have ever tried this feature. 

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Laura Callaway
Application Analyst
St. Luke's Health System
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Original Message:
Sent: 04-15-2025 06:52
From: Jan Heinonen
Subject: Interaction could not be Parked

Hello,

Did the agent already have emails parked?

One agent can't park more than 10 emails.

https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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