Workforce Engagement Management

We are just testing out parking emails, however the agent I'm having test this received an alert saying the interaction could not be parked. I can't find any resources for this alert. Can someone assist me in understanding why she got this message and what we need to do for this to work?

I appreciate all the help I can get :)

Hello,

Did the agent already have emails parked?

One agent can't park more than 10 emails.

https://help.mypurecloud.com/articles/park-and-resume-an-email-interaction/

We are just testing out parking emails, however the agent I'm having test this received an alert saying the interaction could not be parked. I can't find any resources for this alert. Can someone assist me in understanding why she got this message and what we need to do for this to work?

I appreciate all the help I can get :)