Genesys Cloud - Main

hi, i would like to know if there is a way to include seconds in the interaction date and end time for more accurate summary view and export result

#Reporting/Analytics

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Jeffrey M Cairo
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Hi Jeffrey,

I don't think this is possible directly from the UI, at least not in the way you are describing if you need to work from the exact interaction end timestamp.

One API option you could use is:

POST /api/v2/analytics/conversations/details/query

That endpoint returns detailed conversation data, including fields such as conversationStart and conversationEnd. One thing to keep in mind though is that the query interval is still based on conversations that started in the interval, so if you need to report strictly by end date, you would likely need to query a broader range and then filter on conversationEnd in your own logic.

So from what I can see:

• UI → I don't think it supports this cleanly
• API → POST /api/v2/analytics/conversations/details/query looks like the better option

Hope this helps.

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Phaneendra
Technical Solutions Consultant
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the display option allows you to change the duration field to HH:MM:SS, but not the date field.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Hello Jeffrey,

Phaneendra and Kaio have some great suggestions already. I checked and I did not see anything like this suggested in the Product Ideas Lab. If this is a feature that you would like to see in Genesys Cloud, I would recommend submitting a new feature request! 

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Jason Kleitz
Online Community Manager/Moderator
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